Nandi Rudraksh is a customer centric organization. Nandi Rudraksh do not intend to misguide their Customers in any way. However if members face any dissatisfaction after the purchase of the goods, it can be returned to us within 10 days of receipt. Claims of missing or damaged item during transit must be received within 5 working day of receipt of merchandise. Return, refund and cancellation of a particular item depends on case to case basis and the decision related to the product would depend entirely at the sole discretion of Nandi Rudraksh.